Shipping policy

Shipping Policy

We’re committed to delivering your order quickly and safely. Please review the information below for processing times, delivery estimates, and important shipping terms.

Order Processing

  • Orders are processed Monday–Friday, excluding holidays.

  • Standard processing time: 1–3 business days. During peak periods (sales/holidays), processing may extend to 5–7 business days.

  • Orders placed after 12:00 PM [Time Zone] begin processing the next business day.

Shipping Options & Delivery Estimates

United States

  • Standard: 3–10 business days after processing

  • Expedited (when available): 2–4 business days after processing

International

  • Standard: 7–21 business days after processing (varies by destination and customs)

Delivery timeframes are estimates provided by the carrier and may be impacted by weather, carrier capacity, customs, and other factors outside our control.

Shipping Rates

  • Rates are calculated at checkout based on destination, weight, and carrier.

  • If offered, free standard shipping will be displayed at checkout when your cart meets the minimum order threshold.

  • Original shipping charges are non-refundable once an order has shipped.

Partial Shipments

To ensure the fastest delivery, items in your order may ship separately at no additional cost. You will receive tracking for each shipment when applicable.

Order Tracking

You’ll receive a shipping confirmation email with tracking details once your order has shipped. Tracking may take 24–48 hours to update after the label is created.

Address Accuracy & Order Changes

  • Please confirm your shipping address (including apartment/suite numbers) before placing your order.

  • We cannot reroute packages once shipped.

  • If you need to correct an address, email us at [Your Support Email Here] immediately after checkout. Changes are not guaranteed once processing begins.

Delivery Attempts & Signature

Carriers may require a signature at their discretion or for high-value orders. If a delivery attempt is missed, follow the carrier’s notice to reschedule or arrange pickup.

Undeliverable or Refused Packages

Packages returned as undeliverable or refused may be eligible for store credit minus shipping and any carrier return fees, provided items arrive in original, resellable condition. We do not automatically reship undeliverable orders.

Delivery Issues (Lost, Stolen, or Marked “Delivered”)

If tracking shows “Delivered” but you did not receive your package:

  1. Verify the shipping address on your order.

  2. Check with household members, neighbors, building management, and safe-drop areas.

  3. Allow 24–48 hours for a possible carrier scan delay.

If still not located, contact the carrier to open a missing package claim, then email [Your Support Email Here] with your order number and claim details. While we are not responsible for packages after carrier confirmation of delivery, we’ll assist you in the claims process.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact [Your Support Email Here] within 48 hours and include:

  • Your order number

  • Clear photos of the item, packaging, and shipping label

We will review and make it right in accordance with our Return & Store Credit Policy.

Pre-Orders & Backorders

Estimated shipping windows for pre-order/backordered items are shown on the product page and are subject to change. If your order includes both in-stock and pre-order items, shipments may be split.

International Duties, Taxes & Customs

International orders may incur duties, VAT, and taxes determined by the destination country. These fees are the customer’s responsibility. We cannot mark orders as gifts or adjust values.

Shipping Restrictions

  • Certain items may be subject to carrier or regulatory restrictions.

  • PO Boxes and APO/FPO/DPO addresses may require specific carriers and extended timelines.

  • Service availability varies by destination. If your location is not supported at checkout, please contact us at [Your Support Email Here].

Cancellations

Orders begin processing quickly. If you need to cancel or change your order, email [Your Support Email Here] immediately. If the order has entered fulfillment or shipped, it cannot be canceled; please refer to our Return & Store Credit Policy for next steps.

Seasonal Delays

During peak seasons, promotions, and holidays, please allow additional time for both processing and transit due to carrier volume.

Questions?

We’re here to help: [Your Support Email Here]

For returns and exchanges, please review our Return & Store Credit Policy (7-day window; store credit only).